Terms and Conditions

Last updated: 6 September 2026

These Terms and Conditions apply to domain-name registration, web hosting, WordPress hosting, email hosting, website support and any related services purchased from Websoftnet. Please read them before placing an order.

1. About us

Websoftnet is a trading arm of Fittexpert Group, of 124 City Road, London EC1V 2NX.

You can contact us at sales@websoftnet.co.uk or by calling 020 7871 9927.

2. Definitions

• Customer, you or your means the person or organisation ordering a Service.
• Consumer means an individual acting mainly outside their trade, business, craft or profession.
• Service means any domain, hosting, email, maintenance, support or related service supplied by us.
• Website means your website, applications, databases, email and other content hosted through a Service.
• Supplier means a registry, data-centre operator, payment provider or upstream service provider used to deliver a Service.

3. Agreement and authority

By ordering a Service, you confirm that you are at least 18 years old, have authority to enter into this agreement and have supplied complete and accurate information. If you order for a business or another person, you confirm that you are authorised to bind them.

Your order is an offer to buy the selected Service. A contract is formed when we accept the order and send an order confirmation or begin provisioning the Service. We may refuse or cancel an order before acceptance, including where information is incomplete, payment fails, fraud is suspected or a product is unavailable. Any payment taken for a refused order will be refunded.

4. Prices, payment and taxes

Prices and billing periods are displayed before checkout. Websoftnet is not currently VAT registered, so VAT is not charged. You agree to pay all charges by the due date using an accepted payment method and to keep your billing details current.

Introductory, promotional and initial registration prices may differ from renewal prices. The applicable renewal price will be shown in your account or renewal notice before renewal. We may change future prices by giving reasonable notice. A price change will not alter a period that has already been paid for.

5. Customer account and security

You are responsible for maintaining the confidentiality of passwords, recovery information and multi-factor authentication methods associated with your account. You must notify us promptly if you suspect unauthorised access. We may require identity or authority checks before making security-sensitive changes.

You are responsible for activity carried out through your account unless it results from our failure to use reasonable care and skill.

6. Domain names

Domain registration and renewal are subject to availability and to the rules, policies and terms of the relevant registry. A checkout result or order does not guarantee registration. A domain is registered only when the registry confirms completion.

You must provide accurate registrant information and keep it current. You confirm that your requested domain and its use will not infringe another person’s rights, mislead the public or breach applicable law or registry rules.

For .uk domains, you also agree to Nominet’s current terms and policies. Other extensions are governed by their respective registries. Registry rules may change independently of these terms.

Unless expressly stated otherwise, you are the registrant and we act as the reseller or service provider through which the registration is managed. You remain responsible for checking contact details, renewal dates and notices.

Domain registrations, renewals and transfers may begin immediately after an order is accepted. Once submitted to a registry, they may be irreversible. Transfers are subject to registry procedures, identity checks, applicable waiting periods and payment of outstanding charges. We will not unreasonably prevent a valid transfer.

If a domain is not renewed on time, associated websites and email may stop working and the domain may enter suspension, redemption or deletion. Recovery is not guaranteed and may incur additional registry charges.

7. Hosting and email services

Hosting begins when the package is provisioned. Features, allowances, platform, location and billing period are those shown for the selected package at the time of order. Features described as “unlimited” remain subject to reasonable use, technical limits, security controls and our Acceptable Use provisions.

Shared hosting is not intended for workloads that materially impair other users or require dedicated resources. We may contact you to reduce usage, correct a problem or move to a more appropriate service. Where reasonably possible, we will give notice before restricting a Service, except in an emergency, security incident or legal-enforcement situation.

Email delivery cannot be guaranteed. You must secure mailboxes, use suitable passwords and avoid bulk unsolicited email. Storage limits and retention rules may apply to mailboxes.

8. WordPress and managed support

WordPress hosting provides the hosting platform and the features listed in the selected package. It does not include unlimited website development, content creation, search-engine rankings, design changes, third-party licence fees or repair of pre-existing defects unless expressly included in writing.

If a product includes managed updates, we will use reasonable care when applying supported WordPress core, theme and plugin updates. Updates can cause incompatibilities or changes outside our control. We may postpone or decline an update where it appears unsafe, unsupported or likely to disrupt the Website. Additional investigation, development or recovery work may be quoted separately.

“Priority support” means that we aim to review eligible requests ahead of standard requests during our published support hours. It is not a guaranteed resolution time unless a separate service-level agreement states otherwise.

9. Your responsibilities

You must:

• keep account, domain and billing information accurate;
• keep your own current copy of important Website content and data;
• use supported and lawfully licensed software;
• apply reasonable security measures and protect login credentials;
• obtain necessary permissions for all content and personal data you upload;
• comply with applicable laws, registry rules and our reasonable technical instructions; and
• cooperate with investigations of abuse, security incidents and service faults.

10. Acceptable use

You must not use a Service to:

• break the law, facilitate crime, fraud or deception;
• infringe intellectual-property, privacy or other legal rights;
• send spam, unsolicited bulk messages or deceptive communications;
• host malware, phishing, credential theft, botnets or malicious code;
• attack, scan or attempt unauthorised access to systems or accounts;
• publish unlawful, abusive or seriously harmful material;
• circumvent resource, security or access restrictions;
• interfere with the performance or security of our systems or other customers; or
• use a Service in a way prohibited by an applicable Supplier’s acceptable-use policy.

We may remove content, restrict access or suspend a Service where reasonably necessary to protect customers, systems or third parties, comply with law or address a suspected breach. Where appropriate, we will explain the reason and provide an opportunity to remedy it.

11. Backups and data

Where backups are included, they are a recovery aid and not a substitute for your own independent backups. Backup frequency, retention and restoration options depend on the selected package and may change for technical or security reasons. We do not guarantee that every backup will contain every file, message or database entry or that restoration will always be possible.

Before cancelling or allowing a Service to expire, you must download any data you wish to keep. Data may be deleted after termination and may not be recoverable.

12. Availability, maintenance and changes

We will provide Services with reasonable care and skill. Internet services can be affected by maintenance, faults, attacks, third-party networks and events outside reasonable control. Unless a product-specific service-level agreement says otherwise, uninterrupted or error-free availability is not guaranteed.

We may carry out planned or emergency maintenance and make reasonable technical changes needed for security, legal compliance, performance or continuity. We will give reasonable notice of material changes where practicable.

13. Support

Support covers the Websoftnet Services included in your package. It does not automatically cover third-party code, bespoke development, SEO, content entry, training or faults caused by unauthorised changes. Support targets are aims, not guarantees, unless confirmed in a separate service-level agreement.

14. Renewals

The order page will state whether a Service renews automatically. If automatic renewal is enabled, you authorise us to charge the stored payment method for the renewal price. You can disable automatic renewal or request cancellation through your account or by contacting us before the renewal is processed.

We will send renewal information to the contact details held on your account. You remain responsible for keeping those details current and ensuring timely payment. Non-payment may result in suspension, expiry, data deletion or loss of a domain.

15. Consumer cancellation rights

If you are a Consumer, you generally have 14 days from the date the contract is made to cancel a service contract without giving a reason, subject to statutory exceptions. To cancel, send a clear statement to sales@websoftnet.co.uk. You may use the model cancellation form below, but you do not have to.

If you ask us to begin a Service during the cancellation period, you expressly request early performance. If you then cancel, we may charge a proportionate amount for the Service supplied up to cancellation where the law permits. If a Service is fully performed during the cancellation period after your express request and acknowledgement, your cancellation right may end.

Domain registrations, renewals and transfers are often submitted immediately to a registry and may be irreversible. This does not remove any statutory right automatically; refunds and deductions will be handled according to the law, the work already performed and any non-recoverable registry charge.

Nothing in these terms limits your rights under the Consumer Rights Act 2015 or other rights that cannot legally be excluded.

Model cancellation form

To: Fittexpert Group: Websoftnet, 124 City Road, London EC1V 2NX, sales@websoftnet.co.uk

I/We give notice that I/We cancel the contract for the following Service:
Service and domain:
Ordered on:
Customer name:
Customer address:
Date:

16. Our cancellation and refund policy

Outside any statutory cancellation right, cancellation stops future renewal but does not normally produce a refund for a period already started. We may choose to provide a refund or credit as a gesture of goodwill, but this does not create an ongoing entitlement.

If we cannot provide an ordered Service, we will refund the amount paid for that unavailable Service. Refunds are normally made to the original payment method.

17. Suspension and termination

You may cancel in accordance with these terms. We may suspend or terminate a Service for material breach, non-payment, unlawful use, serious security risk, fraud, abuse or where a Supplier requires us to do so. Where the issue can be remedied, we will normally give notice and a reasonable opportunity to correct it, unless immediate action is reasonably necessary.

On termination, outstanding charges remain payable. You must arrange any domain transfer and retrieve required data before the Service ends. Clauses intended to continue after termination, including payment, intellectual property, liability and dispute provisions, will remain effective.

18. Intellectual property

You retain ownership of content you provide and grant us and our Suppliers the limited rights needed to host, copy, transmit, secure and back up that content to provide the Service. You confirm that you have the rights and permissions needed to do so.

Websoftnet branding, documentation, templates and materials remain ours or our licensors’ property. Bespoke website-design ownership and licensing will be governed by the relevant proposal or separate website-design agreement.

19. Data protection

We process account, billing and service data as described in our Privacy Notice. Where we process personal data contained in your Website solely on your behalf, the parties may be subject to an applicable data-processing agreement. You are responsible for determining the lawful basis and notices required for personal data you collect through your Website.

20. Third-party services

We use Suppliers, including hosting infrastructure providers, registries and payment processors, to provide Services. Their rules may apply in addition to these terms. We remain responsible for our obligations to Consumers where the law requires, but we are not responsible for an independent third-party product that you purchase or operate outside the agreed Service.

21. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights, or any liability that cannot legally be excluded or limited.

If you are a Consumer, we are responsible for foreseeable loss and damage caused by our breach of contract or failure to use reasonable care and skill. We are not responsible for business losses arising from Consumer use of a Service.

If you are a business customer, subject to the paragraph above, neither party will be liable for indirect or consequential loss or for loss of profit, revenue, anticipated savings, goodwill or business opportunity. Our total liability arising from a Service in any 12-month period will not exceed 100% of the fees paid for that Service during the previous 12 months.

We are not responsible for loss caused by your failure to maintain independent backups, protect credentials, follow reasonable instructions or keep software within your responsibility supported and secure.

22. Events outside reasonable control

Neither party is responsible for delay or failure caused by events outside its reasonable control. This does not excuse payment already due or affect rights that cannot legally be restricted. We will take reasonable steps to reduce the impact and resume performance.

23. Changes to these terms

We may update these terms for legal, regulatory, security, Supplier or service changes. The version displayed when you order applies to that order. For an ongoing Service, we will give reasonable notice of a material change. If a change materially disadvantages you, you may cancel the affected Service before it takes effect, subject to charges already due and any non-recoverable domain or registry costs.

24. Complaints

Please send complaints to sales@websoftnet.co.uk, including your account email, affected Service and the outcome you are seeking. We will acknowledge the complaint and aim to provide a substantive response within 10 working days.

Consumers may also seek independent advice from Citizens Advice. Nothing in this section prevents either party from using the courts.

25. General terms

If any part of these terms is found unenforceable, the remainder will continue. A delay in enforcing a right is not a waiver. You may not transfer this agreement without our written consent, except where the law provides otherwise. We may transfer it as part of a genuine business transfer provided this does not reduce your statutory rights.

A person who is not a party to this agreement has no right to enforce it under the Contracts (Rights of Third Parties) Act 1999, except where these terms expressly state otherwise.

26. Governing law and courts

These terms are governed by the laws of England and Wales. If you are a Consumer living elsewhere in the United Kingdom, you retain any mandatory protections and may bring proceedings in the courts available to you under applicable law. Business customers agree that the courts of England and Wales will have exclusive jurisdiction.

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