Frequently Asked Questions

This page provides answers to some of the most common questions that we get asked. If you have a question that is not covered here please contact us & we will do our best to help.

How long will it take for my new domain name to become active?

Domains are registered as soon as you order them, however it can take between 24 and 72 hours for them to become visible on the Internet.

Can I buy a domain name, but not buy web hosting?

Yes, you do not have to buy the web hosting when you buy a domain name.

Will I get a certificate proving my domain has been registered?

With UK domain names you will receive a certificate from Nominet (the official UK naming body) although this may take several months. There are no certificates for Global domain names.

If I register a domain name, can I sell it on at a later date?

Yes, Websoftnet will have no involvement in the sales process although we will assist you in changing the domain name registrant details to the new owner. Reselling domain names has recently become very profitable with landmark sales such as business.com for .5 million with the .UK resale market growing by the day.

What is Web Hosting?

Web hosting is the act of renting space and bandwidth through a company like Websoftnet so that you may publish your web site online.

How long will it take for my web hosting account to be setup?

All web hosting accounts are activated in real time, 24 hours a day, seven days a week. We send your welcome email within ten seconds of your account being ordered!

Can I have a free trial of a web hosting account?

All of our web hosting accounts offer a no fuss 30-day money-back guarantee so if you don't like your accounts simply let us know. Please note that this offer excludes domain name fees.

Are there banners and ads displayed on my site and am I restricted to certain dial up agreements?

There are no banners, no ads and there are no dial up restrictions! You can use any ISP to connect to yourwebspace. There is no minimum contract period and there are no costs to transfer away your UK domain name!

I already have a domain name registered with another firm. Can I still use this domain with your hosting service?>

Yes. Simply go to the domain search page and choose the second option that says Enter a domain name whose DNS records you will be maintaining with another provider. It is simply a matter of changing your domain name servers to the settings we supply. If you get stuck, contact us and we will do it for you!

I'm not too sure about setting up my email and FTP. Can you help me?

Yes. Our Support Database, have listed answers to the most frequently asked questions. We are constantly updating the database and it will guide you through most problems. At worst, should you still get stuck, simply contact support.

I already have hosting with someone else but they are expensive. What are my options?

Simply purchase your desired hosting plan and upload your site. Then, change your nameservers and that completes the transfer. If you have any problems along the way simply contact us

Can I use your services to send SPAM email, host adult sites, provide pirate software, harvest passwords and MP3 downloads?

No! Please review our Terms of Service. We will suspend your site for any of these actions! So please, if you want to do any of the above - use another host

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